I just started using your products a few weeks ago & I love everything. This cleanser is fantastic & makes my skin feel so good. I also love the peppermint scent. However the pump is so frustrating & doesn't work at all. I have the hardest time getting the product out, it is very thick. This is my only complaint & with all the similar complaints I'm hoping you are working on a solution.
Ahoy Rebekah! Thanks so much for the feedback! Sorry to hear about the issue with your pump. We want you to be 100% happy with your Earth Harbor gems so please reach out to hello@earthharbor.com so that we can take perfect care of you. We always want you to experience oceans of happiness.
Sorry to harp on the pump as well but it’s true. It doesn’t work and it’s very frustrating. I love your products and how it’s plastic free, plant based, smells great and women owned with reasonable pricing but if the product doesn’t come out of the bottle to be used, it’s a complete waste of money and energy. Really cheapens your brand. I do wish for your long term success so felt compelled to write this review. You might want to stop selling this cleanser in this current pump to cut your losses on losing customers.
Ahoy Laycee! Thanks so much for the feedback! Sorry to hear your pump on Ahoy Love does not work. We want you to be 100% happy with your Earth Harbor gems, so please reach out to hello@earthharbor.com so that we can take perfect care of you. We always want you to experience oceans of happiness!
The product is too thick to come out of thr pump or the pump is broken
I love the cleanser. Its very light, smooth and completely removes makeup. My only complaint is the product is way too thick for the pump. Ive had to transfer the cleanser to a pot so i can get it out with my fingers. The product shouldn’t be jn a pump.
This cleanser is silky smooth, smells great, and has been amazing for my dry, sensitive skin. It’s so rare to find a cleanser that doesn’t dry out my skin or leave it red and inflamed.
The pump is awful though - it sometimes doesn’t work (I think the product is too thick for it), and it also doesn't allow you to control how much product comes out. I just scoop it out with my fingers to avoid frustration and wasting product.
Ahoy Hannah! Thanks so much for the feedback! We want you to be 100% happy with your Earth Harbor gems so please reach out to hello@earthharbor.com so that we can take perfect care of you. We always want you to experience oceans of happiness!
