FAQ

Products/Ingredients

Is everything that you make plant-based and natural?

Are your products vegan & cruelty-free?

Are your products gluten and soy free?

Where do you source your materials from?

Are your products Non-GMO?

Are your products made in the U.S.?

What is the shelf life of your products?

Are your products made in small batches?

Do you use preservatives?

How do you define "natural" and "synthetic-free"?

Are your ocean-derived ingredients safe from harmful pollutants and microplastics?

Will your products work on my skin?

Why does my product look/smell differently than the one I purchased previously?

Are your products safe to use during pregnancy and/or while breastfeeding?

Why does my Nymph Nectar have little beads/whitish specks in it?

Do you have refills and/or a plastic free option?

Why isn't Earth Harbor EWG certified or USDA organic certified?

How do I properly store my Earth Harbor Products?

Are your products non-comedogenic?

Shipping/Orders

How soon can I expect my order?

I have an issue with the order I received.

What is your refund/exchange policy?

What shipping methods are available?

What are my payment options?

Can I use more than one discount code when checking out?

Do you offer gift cards?

Rewards

How do I join Mermaid Rewards?

How do I earn Mermaid Points?

How can I check my Mermaid Points balance?

How do I apply my Mermaid Points to my purchase?

Do Mermaid Points expire?

I can't log into my account.

I performed an action that I'm supposed to get points for (i.e. liked/shared Earth Harbor Naturals' page on my social media accounts) but my points aren’t showing up.

REWARDS